ExpressionEngine® 3 User Guide

Legacy Documentation

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CAPTCHA images not appearing

CAPTCHAs are enabling but there is a blank space where they should appear.

Troubleshooting missing CAPTCHA Images

There are several possible reasons for CAPTCHA images to not appear:

  • The path and/or URL to the CAPTCHA directory is not specified correctly under Settings ‣ CAPTCHA.
  • The images/captchas/ directory is not writable. See File Permissions for details.
  • The server does not support True Type Fonts. TrueType Fonts can be disabled in Settings ‣ CAPTCHA.
  • GD library isn’t installed and/or working correctly